Keep customers updated without lifting a finger
Order statuses and automatic emails keep customers in the loop as you bake — so you spend less time typing “it's ready!” and more time making.
3 min readUpdated August 2026A customer who knows exactly where their order is rarely needs to message you. MyCakeShed keeps them informed for you, using the order statuses you're already updating.
Let the order status do the talking
As you work, move each order along in the Orders screen: from paid, to in the oven, to complete or ready for collection, to out for delivery. It takes a tap, and it keeps your own list clear at the same time.
Emails that send themselves
Each time you move an order forward, MyCakeShed can email the customer to let them know — “your order's in the oven”, “your order's ready” — so you never have to copy and paste the same update again.
When they do have a question
Customers can message you straight from your shop, and every reply stays together in your dashboard inbox alongside their order details — no piecing a conversation back together across scattered DMs.
Clear, timely updates are one of the biggest reasons a first-time buyer comes back. Reply quickly and keep statuses current — it does more for repeat orders than any discount.