Reply to messages and quote bespoke orders

Customers can message you straight from your shop, and every conversation — plus any bespoke (made-to-measure) request — lands in Messages, next to the customer's details. No scattered DMs to piece back together.

Reply to a customer

1. 1Open Messages from the left-hand menu.
2. 2Pick a conversation from the list — unread ones are highlighted.
3. 3Type in the "Reply to this customer…" box and send. Your reply stays attached to that customer and their order.

Quote a bespoke order

When a customer requests a custom cake, their brief appears inside the conversation. You reply with a price, they accept, and it becomes a normal paid order — all without leaving MyCakeShed.

1. 1Open the conversation with the bespoke request. You'll see the customer's brief at the top.
2. 2Ask any questions you need to pin down the design, flavours, size and date.
3. 3Enter your "Price" and an optional "Note to customer" explaining what it covers, then send the quote.
4. 4When the customer accepts and pays, the order appears in your Orders queue like any other — ready to bake.